FAQs
Welcome to www.ragmire.com! To help you better understand our website and services, the following FAQs (“FAQs”) are designed to answer some common questions you may have. Please read carefully and feel free to contact us if you have any other questions.
- About the product
●What is the material of the product?
Our beeswax cling sheet is made of natural materials, including beeswax, resin and organic cotton cloth. These materials are safe, environmentally friendly and reusable.
●How to use beeswax cling sheet?
Please gently heat the cling sheet to fit the food or container, and then cool it naturally to keep it sealed. Suitable for wrapping fruits, vegetables, bread and other foods, not suitable for raw meat or liquids.
●Is the product washable?
Yes, you can hand wash the beeswax cling sheet with cold water and mild detergent. Please avoid using hot water and dishwashers, as high temperatures will damage the coating of the cling sheet. - Order and delivery
●How to place an order?
You can browse products and make purchases directly on our website www.ragmire.com. Select the products you need, add them to the shopping cart, and follow the checkout process to complete the order.
●How long does it take to ship?
Generally, the order processing time is 2 business days. Domestic delivery usually takes 5 business days, and international delivery usually takes 12 business days.
●How do I track my order?
Once the order is shipped, you will receive an email with tracking information. You can track the status of your package using the link provided. - Returns and Exchanges
●Can I return the product?
Yes, you can apply for a return within 30 days of receiving the product. The product must be in a new and unused state. For the specific return process, please refer to the “Return and Exchange Terms”.
●What is the exchange policy?
If you want to exchange the product, please contact customer service within 30 days of receiving the product. Exchanges must be made when the product is unused. - Payment Information
●What payment methods does this website accept?
We accept credit cards, debit cards and other electronic payment methods. All transactions will be processed using secure payment channels to protect your information.
●Is the payment secure?
Yes, our website uses SSL encryption technology to protect your payment information to ensure the security of your transactions. - Account Information
● Do I need to create an account?
Creating an account is optional. If you want to check out faster and track your orders, it is recommended that you register an account.
● What should I do if I forget my password?
Please click “Forgot Password” on the login page and the system will guide you to reset your password via email. - Contact Information
If you have any other questions or need further assistance, please feel free to contact us:
● Email: international.trade@ragmire.com
Thank you for visiting www.ragmire.com, we look forward to providing you with quality service!
